Orders are processed Monday through Friday and shipped from our California warehouse. We ship to the continental US only. Unfortunately, we do not offer international orders or orders to Alaska and Hawaii at this time.

All full priced, retail orders ship free with code FREESHIP. If you have a trade account, shipping costs will automatically be applied at check-out. The manner of delivery depends on the size of your order and the particular pieces you purchase:

Threshold

The carrier will deliver your order to your front door, the lobby of your apartment building, etc. Chairs, end tables, nightstands, and other small items ship via threshold delivery

White Glove

The carrier will deliver your order to a room within your residence, assemble the furniture if required, and remove all packing materials. Note that if you wish to make a return, original packaging is required; please request packaging not be disposed of if you think you may want to return an item.

Please contact us for details regarding your particular circumstance or if you would like to change your delivery type from the standard method.

If your item was damaged in transit, please file a claim with the carrier within 24 hours of delivery and they will assist you with a resolution.

When receiving items:

• Damage must be noted in writing on the carrier's delivery electronic receipt. If you sign a freight bill or receipt without written notice of damage or delivery issues the carriers may automatically reject the claim. Reporting damage verbally reported to the carrier is insufficient as carriers have the right to reject damage claims without written notice.
• Inspect and verify your shipment immediately upon arrival and (if delivered via White Glove Delivery) after the carrier has set up your piece.
• Look for hidden damages.
• Take multiple photos of any damage.
• Note damage or shortage on freight bill or receipt.
• Keep a copy of the freight bill or receipt, and take a photo for yourself.
• Save your tracking information for reference.

Metropolitan

To report shipping or property damage, please call Metropolitan at (800) 300-7417 to initiate a claim

FedEx

File a claim by following the instructions here.

UPS

File a claim by following the instructions here.

USPS

File a claim by following the instructionshere.

We are unable to cancel an order once it has been placed. Please review your order carefully before placing it.

All items are final sale and are not eligible for return.

Please note that finish and fabric color changes based on lighting in the photo as well as the settings of each mobile phone, tablet, laptop, or computer screen. We offer color samples to help you make an informed choice; they can be ordered here.